Razer Onza Garantiefall
Also da meiner Ja einen Defekt hatte wollte ich ihn auf Garnatie umtauschen. Das erwies sich als gar nicht soo einfach.. Am Ende hab ichs dann doch geschafft und damit ihr es leichter habt poste ich das ganze mal hier^^ Bitte:
Wer nich so Stark in English ist wie ich dem empfehl ich dies hier: http://translate.google.com. Da könnt ihr ganze Texte gut Übsersetzen.
Von UNTEN nach oben lesen!
Hello,
Thanks for sending in the pictures. Your replacement product should leave our warehouse within 1-3 business days. For items sent within the United States you will receive an email with the tracking number as soon as the unit is shipped. International items may not feature a tracking number and therefore you will not receive a tracking number once the unit ships. International orders usually arrive within 1-2 weeks of shipping but can take longer. Demand and inventory may occasionally delay the shipment of your product, please pardon our delay should this happen. Please feel free to contact us with any questions.
Thanks for your time and your support of Razer. We apologize for the troubles and trust you will be enjoying your replacement product very soon.
Your customer number is 4*****
Please refer to case #:: 4***** if you have any further questions.
If you need further assistance, you can also reach us online at http://support.razerzone.com. Please include all previous replies when/if responding to this message.
Best Regards,
Lina S. at Razer Technical Support
support-uk@razersupport.com
-----------------------
Translated by www.translate.google.com:
Here are 2 pictures show that I have destroyed the USB cable from Razer controller.
The pictures have been added as an appendix.
The serial number is good to see the first frame.
-----Ursprüngliche Nachricht-----
Von: support-uk@razersupport.com
Gesendet: 10.05.2011 1018
An: s*****
Betreff: In response to your question about Razer Onza, your customer number is 4*****
>Hello,
>
>We apologize for the problems you have had with your Razer Product. In lieu of having to return the product for an exchange you can simply supply a picture of the unit showing the cut USB cord/audio connector and the serial number of the unit. Once we have the picture we can send out a replacement product for you. You should be able to cut the cord with a standard pair of scissors. Please be sure to show the cut USB cord/audio connector and the serial number in the same picture whenever possible.
>
>We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. We just thought sending the picture would make things a bit easier and quicker for you.
>
>Please let us know your choice and reply back to with the photo and include a copy to tpsupport_sg@razerzone.com or let us know if you would prefer the traditional RMA number.
>
>Note:
>Do NOT reply or send the pictures directly to tpsupport_sg@razerzone.com only as that email address is only used as a back up for pictures. No response will be expected from that email address.
>
>
>Photograph tips:
>
> - Use the camera in the close up/macro mode if your camera has one.
> - Lighting is key in any photograph. You may want to try the picture with the flash on and off to see what offers the best results.
> - Use other light sources if need be.
> - Different camera angles on the unit may result in a clearer picture.
> - We have seen acceptable pictures from a cell phone, but some just do not have the quality needed.
>
>
>
>
>Your customer number is 4*****
>Please refer to case #:: 4***** if you have any further questions.
>
>If you need further assistance, you can also reach us online at http://support.razerzone.com. Please include all previous replies when/if responding to this message.
>
>Best Regards,
>Lina S. at Razer Technical Support
>support-uk@razersupport.com
>-----------------------
>>Full Name: C*****
>>E-Mail Address: s*****
>>Phone: 0*****
>>Return Mailing Address: s*****
>>City: K*****
>>State/Province: S*****
>>Postal (Zip) Code: 0*****
>>Country: D*****
>>
>>Model name/style/color
>>Serial No (S/N): Razer Onza Tournament Edition / Black / Serial No.: B*****
>>
>>Product No.: RZ0*****
>>
>>Place of Purchase:*****
>>
>>Date of Purchase: 17/04/2011
>>
>>Proof of Purchase: *****
>
>
>-----Ursprüngliche Nachricht-----
>Von: support-uk@razersupport.com
>Gesendet: 06.05.2011 19:36:22
>An: s**********
>Betreff: In response to your question about Razer Onza, your customer number is 4*****
>
>>Hello,
>>
>>Please provide us with the following information and we can process the RMA for you:
>>
>>Full Name:
>>E-Mail Address:
>>Phone:
>>Return Mailing Address:
>>City:
>>State/Province:
>>Postal (Zip) Code:
>>Country:
>>
>>Model name/style/color
>>Serial No (S/N):
>>
>>
>>Product No.:
>>
>>Place of Purchase:
>>
>>Date of Purchase:
>>
>>Proof of Purchase: (Please note a proof of purchase would be a scanned copy of a purchase receipt/invoice or your Razerzone order #)
>>
>>
>>
>>
>>Your customer number is 4*****
>>Please refer to case #:: 4***** if you have any further questions.
>>
>>If you need further assistance, you can also reach us online at http://support.razerzone.com. Please include all previous replies when/if responding to this message.
>>
>>Best Regards,
>>Tiffaney B. at Razer Technical Support
>>support-uk@razersupport.com
>>-----------------------
>>Translated by www.translate.google.com:
>>
>>Good day,
>>
>>I would like to send my Razer Onza Tournament Edition back. The LT button is defective, it hangs and I therefore do not the button quickly repeatedly. I ask for a shipping address and the possibility for me to send him free.
>>
>>I would have refunded my cost or a new Razer Onza Tournament Edition. According to the Civil Code is of villas: Wiederufsrecht me.
>>
>>Kind regards
>>
>>C*****
>>customer number is 4*****
>>
>>
>>Details of your order
>>
>>Code: 1*****
>>Order Date: 17/04/2011
>>Order Status: Order Completed
>>Billing address:
>>C*****
>>P*****
>>0*****
>> B*****
>>Shipping address:
>>C*****
>>P*****
>>0****
>>B****
>>
>>Product Name Quantity
>>Razer Onza Tournament Edition
>>
>> * Product Shipping
>> * Super strategies: J*****
>> * Shipping Quantity: 1
>>
>>Dealer: Digital River
>>
>>Digital River International Sari
>>9B Boulevard Du Prince
>>L-1724 Luxembourg
>>Luxembourg
>>
>>
>>-----Ursprüngliche Nachricht-----
>>Von: support-uk@razersupport.com
>>Gesendet: 03.05.2011 17:14:39
>>An: s******
>>Betreff: In response to your question about Razer Onza, your customer number is 4*****
>>
>>>Hello,
>>>
>>>
>>>
>>>Technical Support is available in English only. Please respond in English and we will be happy to assist you.
>>>
>>>Your customer number is 4*****
>>>Please refer to case #:: 4***** if you have any further questions.
>>>
>>>If you need further assistance, you can also reach us online at http://support.razerzone.com. Please include all previous replies when/if responding to this message.
>>>
>>>Best Regards,
>>>Stephen K. at Razer Technical Support
>>>support-uk@razersupport.com
>>>-----------------------
>>>Guten Tag,
>>>
>>>Ich möchte meinen Razer Onza Tournament Edition zurück senden. Der LT Knopf ist Defekt, er hängt und daher kann man den Knopf nicht schnell wiederholt drücken. Ich bitte um eine Lieferadresse und die möglichkeit ihn für mich kostenfrei zu versenden.
>>>
>>>Ich möchte meine Kosten zurückerstattet haben oder einen neuen Razer Onza Tournament Edition. Laut BGB steht mir ein Wiederufsrecht zur verfühgung.
>>>
>>>Mit freundlichen grüßen
>>>
>>>C*****
>>>
>>>
>>>Daten:
>>>_______________________________________________ ________
>>>
>>>
>>>Einzelheiten Ihrer Bestellung
>>>
>>>Bestellnummer: 1*****
>>>Bestelldatum: 17.04.2011
>>>Bestellstatus: Bestellung abgeschlossen
>>>Rechnungsadresse:
>>>C*****
>>>P*****
>>>K****
>>>0****
>>>D***
>>>Lieferadresse:
>>>C****
>>>P****
>>>K****
>>>D****
>>>
>>>
>>>
>>>Produktname Menge
>>>Razer Onza Tournament Edition
>>>
>>>* Versandprodukt
>>>* Lieferung verfolgen: J*****
>>>* Versandmenge: 1
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